We normally reply within two working days. Please consider that sometimes antivirus/antispam software block the incoming messages and for this reason our reply could not reach your email inbox.
In case you do not receive an email from us in a short time, proceed as follows:
If you are using a personal email address, check your spam folder, add email@example.com and firstname.lastname@example.org to your contact list.
If you are using a corporate / hospital / institute email address, contact your system administrator asking to white list the addresses email@example.com and firstname.lastname@example.org
In both cases inform us by email and we will be happy to resend the requested informations.